Privacy Policy
At Frullati Freschi, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect information when you use our online platform and services.
Data Controller
The data controller responsible for your personal data is Frullati Freschi, located at 15 Via dei Calzaiuoli, Florence, Tuscany, 50122, Italy.
Information We Collect
We collect various types of information in connection with your use of our site and services:
Information you provide directly to us: This includes information you provide when placing an order, signing up for a service, contacting us, or participating in surveys. This may include your name, address, payment information, and any other details you choose to share.
Information we collect automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information helps us understand how you interact with our site and improve our services.
Information from other sources: We may receive information about you from third parties, such as payment processors, social media platforms, or other partners, in accordance with their policies.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and managing the services you request, such as processing your orders and payments, managing deliveries or pickups, and providing customer support.
Improving our online platform and services, understanding user preferences, and personalizing your experience.
Communicating with you about your orders, account, or services, and responding to your inquiries.
Sending you marketing communications, such as newsletters or promotional offers, where you have consented to receive them or where otherwise permitted by law.
Detecting, preventing, and addressing technical issues, fraud, and other illegal activities.
Complying with legal obligations and protecting our rights and interests.
Lawful Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing is necessary to fulfill the terms of a contract with you (e.g., processing your order for smoothies).
Your Consent: We may process your data based on your specific consent for certain purposes (e.g., sending marketing emails). You have the right to withdraw your consent at any time.
Legitimate Interests: We process data based on our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes interests in improving our services, preventing fraud, and managing our business operations.
Legal Obligations: Processing is necessary to comply with legal obligations (e.g., maintaining financial records).
Sharing and Disclosure of Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery services, website hosting, data analysis, and marketing assistance. These providers are authorized to use your information only as necessary to provide services to us.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, such as in response to a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Protection of Rights: We may disclose information to protect our rights, property, or safety, and the rights, property, or safety of our users or others.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal data:
The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
The right to erasure: You have the right to request the deletion of your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
The right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw your consent at any time.
The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and for marketing purposes. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings.
Third-Party Links
Our online platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected personal data from a child without appropriate legal basis, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us by writing to us at:
Frullati Freschi
15 Via dei Calzaiuoli,
Florence, Tuscany,
50122, Italy